Welcome to Opulence Home Decor’s website. Opulence Home Decor is a retail unit of Salasar Carpets Private Limited. The ownership, management, and operation of this website are held by Opulence Home Decor. This Payment, Return, and Refund Policy outlines the terms related to payments, order processing, returns, and refunds, ensuring a transparent and seamless shopping experience. By placing an order with us, you agree to the terms stated below.

1. Payment Policy
   • Advance Payment: For orders above ₹25,000, we require 75% advance payment upon confirming the order. The remaining 25% must be paid before installation.
   • Full Payment: Full payment is required at the time of order confirmation for blinds and wallpapers. Full payment is required for all orders below ₹25,000.
   • Accepted Payment Methods: We accept the following payment options:
     • Debit Card
     • Credit Card
2. UPI
3. Net Banking
4. Mobile Wallet (GPay, PhonePay, Paytm)
5. Pricing, Taxes, and Other Charges
   • All product prices and any applicable stitching charges will be clearly outlined in the quotation provided at the time of order confirmation. These charges are final and agreed upon before the order is processed, and must be paid as per the terms specified above.
   • All prices quoted by Opulence Home Decor are inclusive of GST, unless explicitly stated otherwise. If there are any additional taxes, duties, or charges applicable, they will be clearly mentioned in the quotation provided at the time of order confirmation.
6. Delivery and installation charges, where applicable, will be clearly mentioned in the quotation provided at the time of order confirmation. These charges are to be borne by the client and must be paid as per the agreed payment terms.
7. Return Policy
   • To ensure the highest quality and hygiene standards, we do not accept returns for refunds, exchanges, or store credits on standard purchases unless the product arrives damaged or defective.
   • Since our products are often customized and made-to-order, we do not accept returns once the order is confirmed and/or installed.
   • If you receive a damaged or defective product, you must notify us within 48 hours of delivery. To request a return, you must provide clear images of the product as proof of the damage or defect. Once your return request is approved, the product must be shipped back to us, or arranged for pickup within 7 days.
   • Please inspect the products at the time of delivery, as any issues should be reported immediately before installation.
   • In case of any returns, the replacement product will be delivered within 7–10 business days from the date the new product selection is confirmed.
8. Refund Policy
   • Refunds are not offered for confirmed and processed orders, including customized or made-to-order products.
   • Refunds for damaged goods, or non-processed orders will only be processed after assessing the circumstances, delivery from vendor, and or damaged good/products. To request a refund, you must provide clear images of the product as proof of the damage or defect. Once your return request is approved, the product must be shipped back to us, or arranged for pickup within 7 days.
   • We are not responsible for damages caused by improper handling, misuse, or failure to follow care instructions provided with the product. If you need help, please call our customer care to understand the care instructions for the products.
   • Once refund is accepted the, refund will be credited to the original mode of payment in 7-10 working days.